Fatima Miah
3 weeks ago
I just had my alloys refurbed here and it's been the worst experience. I paid for a full refurb, new center caps and welding. I dropped my car off at 9:30am, I was told it'd be done around 12:30ish. I called back after 1pm and was told they'd call me back. It got to 4pm and I called them instead because I was tired of waiting. They said it's all been done.
I got there and realised they hadn't done the center caps, even though it had been there for 8 hours, so they started doing it then. I watched them do 3 and saw they skipped one cap even though I had paid already, and when I asked why it's been skipped, the manager Dean literally said to my face "I did it myself earlier", so I asked why is it scratched up still? To which he had no reply, and instead asked his staff member if he had skipped it instead. So he lied to my face and then palmed the blame off to his staff.
I then noticed two of the front ones were also damaged, I pointed it out to him and he snapped at me. He said I was being rude and full on had a go at me. He got really close and was intimidating and patronising; I'm 4'10, I wasn't aggressive, loud, rude etc, yet he felt it was professional and OK for him to behave like that. He kept talking over me and kept saying he's doing me a favour by doing this, but it was agreed before I paid that they'd fit new caps, so I don't know why he was acting like it wasn't part of the job. If it wasn't, he could easily have said beforehand and I'd have happily gone somewhere else.
I paid a lot of money and wasted a lot of time for awful service. They obviously wanted to do a half arsed job and get rid of us since we had already paid. I regret going there; I do not recommend it. I'm appalled at how disrespectful he was to us. He had the audacity to initially lie about doing a cap himself, which I let slide, and then still felt its OK to have a go at me for no reason. My friends and family won't be going back there again either. It wasn't worth the money at all.
F
